Refunds will only be offered if an event is cancelled by Port Skills and Safety Limited, and the monies due will be the original event price. Where a purchase has been made via a credit card, the credit card fee will not be refunded.
Courses
Refunds will only be issued on courses in line with their terms and conditions. If, after a candidate has been allocated a place on the training course, they can no longer attend must give PSS advance notice of cancellation by email to info@portskillsandsafety.co.uk.
If you give less than 60 days’ notice of cancellation, the following cancellation charges will apply:
Notice of Cancellation Received
Cancellation Charge(% of fee)
Less than 60 days prior to the date of the course
50%
Less than 38 days prior to the date of the course
75%
Less than 14 days prior to the date of the course
100%
Membership fees
Membership fees are charged on an annual basis and are non-refundable for the current membership year. For members who join mid-year, fees are charged on a pro-rata basis. Quotes for renewal of membership for the following year are issued in December. Should you wish to cancel your membership for the upcoming year, written notice must be provided before the end of the current year. Failure to notify us by this deadline will result in a three-month termination fee, calculated based on the membership renewal quote for the upcoming period.
Late or missing refunds
Refunds may take up to 30 days to process. If you have not received an agreed refund after this time, contact accounts@portskillsandsafety.co.uk.
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