The following terms and conditions apply to all Port Skills and Safety Limited (PPS) bookings. Any cancellations must be notified, in writing to the accounts team at [email protected] and admin team [email protected].
Membership fees
Membership fees are charged on an annual basis and are non-refundable for the current membership year. For members who join mid-year, fees are charged on a pro-rata basis. Quotes for renewal of membership for the following year are issued in December. Should you wish to cancel your membership for the upcoming year, written notice must be provided before the end of the current year. Failure to notify us by this deadline will result in a three-month termination fee, calculated based on the membership renewal quote for the upcoming period.
Courses
If you give less than 60 days’ notice of cancellation, the following cancellation charges will apply:
Notice of Cancellation Received
Cancellation Charge(% of fee)
Less than 60 days prior to the date of the course
50%
Less than 38 days prior to the date of the course
75%
Less than 14 days prior to the date of the course
100%
Where PSS has to cancel a course due to lack of take-up, all bookings will be automatically transferred to the next available course. Where participants are unable to attend the next available date, please notify PSS immediately and you will be offered a place on an alternative date. Where no suitable alternative date can be arranged, a full refund will be offered.
Should you need to make a change to a delegate name less than 60 days prior to the date of the course a £50 administration charge will apply.
Exhibition stands / sponsorship
If you give less than 60 days’ notice of cancellation, the following cancellation charges will apply:
Notice of Cancellation Received
Cancellation Charge(% of fee)
Less than 60 days prior to the date of the course
50%
Less than 30 days prior to the date of the course
75%
Less than 14 days prior to the date of the course
100%
Where an event is cancelled by PSS, and the monies paid will be refunded. Where a purchase has been made via a credit card, the credit card fee will not be refunded.
Event tickets
Refunds will only be offered if an event is cancelled by Port Skills and Safety Limited, and the monies due will be the original event price. Where a purchase has been made via a credit card, the credit card fee will not be refunded.
Late or missing refunds
Refunds may take up to 30 days to process. If you have not received an agreed refund after this time, contact [email protected].
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