Supervision of Port Operations National Occupational Standards (NOS)

These National Occupational Standards detail the competencies required of a port supervisor.

You can download a copy of the full set of NOS by clicking the download button at the bottom right of the page.

A port supervisor is responsible for first line directing and managing the operational personnel and activities associated with the transfer of cargo and passengers between the vessel and cargo storage area/passenger terminal. The standards are made up of 11 sections:

  1. PSSSPO101 Lead teams in ports
  2. PSSSPO102 Control and monitor loading and storage operations
  3. PSSSPO103 Coordinate and control the use of port infrastructure

  4. PSSSPO104 Manage passenger and ferry terminal operations

  5. PSSSPO105 Plan lifting operations in ports

  6. PSSSPO106 Support port marine operations

  7. PSSSPO107 Take action to reduce risks to health, safety and security within a port environment

  8. PSSSPO108 Respond to incidents and emergencies in ports

  9. PSSSPO109 Provide support and information to customers

  10. PSSSPO110 Support learning and development

  11. PSSSPO111 Manage personal professional development and working relationships

 

PSSSPO101 Lead teams in ports

  • This standard covers the competence required to provide leadership to the team. It is about giving direction to the members of the team, and includes motivating and supporting them to achieve team and personal work objectives.
  • This standard also covers the competence required to initiate and manage change. It is about encouraging and supporting the identification and practical implementation of ideas. It includes the planning that is needed to make a specific change, or to put into practice a programme of change. It involves developing a strategy to make the required change, taking note of barriers, risks and the need to put appropriate monitoring and communication systems in place. It is also about putting into practice the strategy and associate plans for a specific change or programme of change. This involves putting in place the necessary resources and supporting systems, including monitoring and communications, to turn the ‘vision’ into practical reality.
  • This standard also covers the competence required to promote equal opportunity and diversity. This standard is about actively promoting equality of opportunity and diversity in the workplace and within own area of responsibility. It addresses the need to recognise and take steps to prevent any instances of bullying, harassment or discrimination in the workplace. It is intended to go beyond compliance with equality legislation and move towards a situation where there is awareness in your area of and active commitment to the need to ensure equality of opportunity and the benefits of diversity.

Target Group

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to lead port teams.

There are 5 elements in this standard:

  1. Provide leadership for your team
  2. Encourage innovation in your team
  3. Plan change
  4. Implement change
  5. Promote equality of opportunity and diversity in own area of responsibility

 

PSSSPO102 Control and monitor loading and storage operations

  • This standard covers the competence required to control and monitor loading and storage operations. It is about allocating planned resources for loading/discharging operations and for storage operations and the actual control and monitoring of the operation itself. It includes knowing how to deal with contingencies, load and storage problems and accidents and emergencies.

Target Group

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to lead port teams.

There are 2 elements in this standard:

  1. Control and monitor loading and discharge operations within a port
  2. Control load storage operations within a port

 

PSSSPO103 Coordinate and control the use of port infrastructure

  • This standard covers the competence required to coordinate and control the use of port infrastructure and equipment. It is about ensuring that locks and bridges (including weighbridges) are used in a safe and cost effective manner, maintaining an awareness of changing circumstances at all times. It requires knowledge of relevant legislation and procedures and the ability to operate within these constraints.

Target Group

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to coordinate and control port marine operations.

There are 4 elements in this standard:

  1. Coordinate and control lock and lock gate operations
  2. Coordinate and control bridge operations
  3. Coordinate and control the use of weighbridges
  4. Plan and coordinate routine maintenance of port plant and equipment

 

PSSSPO104 Manage passenger and ferry terminal operations

  • This standard covers the competence required to manage passenger and ferry terminal operations. It is about ensuring the operational readiness of the passenger, Ro/Ro, cargo and/or leisure craft terminal. It includes a number of activities, such as obtaining information about timing and the amount of traffic expected, as well as briefing staff on the tasks that they are required to carry out. It also includes liaison with other service providers to assess their needs, and to find out or pass on any information about anticipated changes to the services provided.
  • This standard is also concerned with those activities which relate to the terminal facilities, i.e. preparing the facilities and equipment for use and ensuring that company standards of safety and cleanliness are maintained.
  • This standard is also about the planning, organising and controlling movement of embarking or disembarking passengers through the terminal, together with the means by which information is passed to them. It also covers organising and planning the movement of baggage, including gathering information regarding the volume of passenger baggage requiring transfer, and ensuring that the correct equipment is available to transport it. It includes ensuring the availability of suitable staff to transfer baggage between passenger and ship in a safe and efficient manner.

Target Group

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to manage passenger and ferry terminal operations.

There are 3 elements in this standard:

  1. Ensure the operational readiness of the port terminal
  2. Manage the movement of passengers within a port terminal
  3. Manage the movement of passengers’ baggage between vessels and terminals

 

PSSSPO105 Plan lifting operations in ports

  • This standard covers the competence required to plan the transfer and storage of loads. It covers the planning and implementation of a lifting plan where there are large, awkwardly shaped, or very heavy loads which require specialised handling techniques. It is important that relevant sources of information are accessed in order to establish the load characteristics and that an operational plan is developed for loading and discharging in a port environment.
  • The standard also covers the planning of vessel loading and discharge as well as planning load storage within a port environment. It includes gathering information about the vessel and its resource requirements from various sources, and using this information to assist in developing an operational plan. It also includes gathering information regarding the load and storage operation from various sources. In both cases it includes the use of this information to present a comprehensive plan to those personnel and/or statutory bodies that must be advised.

Target Group

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to plan lifting and storing operations in ports.

There are 3 elements in this standard:

  1. Plan and implement a lifting plan
  2. Plan vessel loading and discharge within a port environment
  3. Plan load storage within a port environment

 

PSSSPO106 Support port marine operations

  • This standard covers the competence required to support marine safety, operations and safe navigation within port areas. It includes the safe controlling and navigating port craft. It also covers the provision and control of moorings and making the most efficient and effective use of available mooring space. It includes keeping navigational channels safe and clear of obstructions, and being aware of weather conditions.
  • This standard also covers the coordination and controlling of vessel berthing operations ensuring that an appropriate berth for a vessel is identified and safely managing the movement of the vessel into the berth.
  • The standard also includes the provision of information and provision of assistance for the planning of vessel movements within a port area.

Target Group

This standard applies to authorised Port Operations supervisors and first line managers who have a duty to perform to support safe navigation within port areas.

This standard applies to authorised Port Operations supervisors and line managers who have a responsibility to support port marine safety and safe navigation.

There are 5 elements in this standard:

  1. Control and navigate port craft
  2. Contribute to the provision and control of moorings
  3. Coordinate and control vessel berthing operations
  4. Provide information to assist the planning of vessel movements within a port area
  5. Assist the planning of vessel movements

 

PSSSPO107 Take action to reduce risks to health, safety and security within a port environment

  • This standard covers the competence required to take action to reduce risks to health safety and security within a port environment. It is about working effectively to maintain the health, safety and security of oneself and of others ensuring that health, safety and security systems are procedures are complied with:

Target Group

This standard applies to authorised Port Operations supervisors and first line managers.

There are 6 elements in this standard:

  1. Take action to reduce risks to health, safety and security in ports
  2. Conduct an assessment of risks in the workplace
  3. Promote health, safety and security in ports
  4. Develop procedures to control risks to health, safety and security in ports
  5. Monitor procedures to control health, safety and security risks in ports
  6. Undertake port health, safety and security inspections

 

PSSSPO108 Respond to incidents and emergencies in ports

  • This standard covers the competence required to deal with incidents within a port environment. It is about undertaking an initial investigation into workplace incidents within ports, including near-misses, and referring those that require further exploration. It is also about managing the users of ports during an emergency understanding human behaviour in emergencies and managing passengers and/or other port users effectively. It is also about conducting operations in such a way as to minimise the risk of incidents within the port environment in the first place.

Target Group

This standard applies to authorised Port Operations supervisors and first line managers with responsibility for responding to and preventing incidents and emergencies.

There are 5 elements in this standard:

  1. Make initial investigations into incidents in ports
  2. Manage ports users in an emergency
  3. Respond to an incident within a port environment
  4. Administer first aid
  5. Ensure your team’s actions aim to protect the port environment

 

PSSSPO109 Provide support and information to customers

  • This standard covers the competence required to provide support and information to customers. It is about promoting the importance of customer service and maintaining and of delivering and maintaining excellent customer service which meets or exceeds the customer expectations. It also covers monitoring and solving customer service problems.

Target Group

This standard applies to authorised Port Operations supervisors and first line managers with responsibility for providing service and information to customers.

There are 4 elements in this standard:

  1. Organise, deliver and maintain reliable customer service
  2. Improve the customer relationship
  3. Work with others to improve customer service
  4. Monitor and solve customer service problems

 

PSSSPO110 Support learning and development

  • This standard covers the competence required to support learning and development. It is about supporting team members and colleagues in identifying their learning needs and helping to provide opportunities to address these needs. It covers individual learning through coaching and assessing colleagues using a range of methods.

Target Group

This standard applies to authorised Port Operations supervisors and first line managers with responsibility for supporting learning and development.

There are 3 elements in this standard:

  1. Provide learning opportunities for colleagues
  2. Enable individual learning through coaching
  3. Assess candidates using a range of methods

 

PSSSPO111 Manage personal professional development and working relationships

  • This standard covers the competence required to manage own resources and professional development. It is about managing personal resources and professional development in order to achieve work objectives and career and personal goals. It is necessary to have an understanding of own work role and how it fits into the overall vision and objectives of the organisation, whilst also understanding what is driving you in terms of values, career and wider personal aspirations. An essential part of this standard is identifying and addressing gaps in skills and knowledge.
  • This unit is about managing your personal resources (particularly knowledge, understanding, skills experience and time) and your professional development in order to achieve your work objectives and your career and personal goals.
  • This standard also covers the competence required to build effective working relationships with colleagues. It deals with supporting and delivering own work and that of the overall organisation by developing relationships with colleagues that are supportive within your own team and organisation. It is also about liaising with and developing professional working relationships with third party organisations that the organisation works with. The need to monitor and review the effectiveness of the working relationships is also a key requirement of this unit.

Target Group

This standard applies to all supervisors and other first line managers.

There are 3 elements in this standard:

  1. Manage own resources and professional development
  2. Develop productive working relationships with colleagues
  3. Liaise and develop professional working relationships with third parties

Resource Information

Post date 08/05/2017
Code PSSSPONOS
Price Free to download

Attachments

PSS Supervision of Port Operations NOS 2013 version PDF (1.54 MB) Download